You may pay for your purchase through either Paypal or Stripe credit card processing. If you choose Paypal, you’ll be taken to their site for payment & can then return to Elksong Jewelry’s page. Choosing the credit card payment option will process your payment while in checkout on our site.
Your purchase will ship within 1-3 business days after payment. You will receive an email with your shipping notice. Your order shipping to a U.S address will ship USPS 2 or 3 Day Priority mail, your order shipping to an out-of-U.S. address will ship USPS International First Class mail, both with tracking number & insurance, properly packaged to arrive safely! You have the option, at checkout, to choose either First Class or 2 day Priority for U.S addresses. Please choose the USPS First Class International option if your address is outside of the U.S.
*International customers please note that you, the purchaser, are responsible for any duties, tariffs, VAT or other taxes which may apply to purchases shipped to your country. Elksong Jewelry is NOT registered to collect VAT/GST in any country, your country’s normal VAT/GST policies will apply. Please visit your country’s customs website for more information on this if you are unsure of your country’s policies.*
We stand by our product and want you to be 100% happy with your purchase from Elksong Jewelry! If a piece of jewelry arrives damaged, please contact us within 7 DAYS of receipt. You will be responsible for shipping the item to us….we will replace/repair it free of charge & cover shipping back to you. If an order arrives and is not what you ordered, again, ship it back to Elksong Jewelry, we’ll make sure you get the correct item.
If you’re not delighted with your purchase, contact us within 7 DAYS of receipt for an exchange, credit or refund. Please note: a 20% restocking fee will be deducted from the cost of your purchase IF you are returning for a refund. If an item is being returned for an exchange, please note any price difference will either be billed to you (in the case of greater exchange amount) via Paypal invoice or held as store credit (in the case of lesser exchange amount) for future order. The item being returned must be in perfect, unworn condition, in original undamaged packaging. Refunded amount, less restocking fee, will be issued through your purchasing credit card & takes approximately 3-5 business days.