Ocean Spirit Necklace, Aqua Gemstone, Copper & Glass Nautilus

All orders ship on Wednesday each week. Please contact Elksong if this will create a hardship. You will receive an email with your shipping notice. Your order shipping to a U.S address will ship USPS Ground Advantage. Orders shipping to an out-of-U.S. address will ship USPS International First Class mail. All orders ship with tracking number & insurance, properly packaged to arrive safely!
*International customers please note that you, the purchaser, are responsible for any duties, tariffs, VAT or other taxes which may apply to purchases shipped to your country. Elksong Jewelry is NOT registered to collect VAT/GST in any country, your country’s normal VAT/GST policies will apply. Please visit your country’s customs website for more information on this if you are unsure of your country’s policies.*

BOTTOM LINE - We stand by our product and want you to be 100% happy with your purchase from Elksong Jewelry! If a piece of jewelry arrives damaged, please contact us within 7 DAYS of receipt. You will be responsible for shipping the item to us….we will replace/repair it free of charge & cover shipping back to you. If an order arrives and is not what you ordered, please do contact us immediately. Again, ship it back to Elksong Jewelry, we’ll make sure you get the correct item.

If you’re not delighted with your purchase, contact us within 7 DAYS of receipt for an exchange, credit or refund. Please note: a 20% restocking fee will be deducted from the cost of your purchase IF you are returning for a refund. If an item is being returned for an exchange, please note any price difference will either be billed to you (in the case of greater exchange amount) via Paypal invoice or held as store credit (in the case of lesser exchange amount) for future order. The item being returned must be in perfect, unworn condition, in original undamaged packaging. Refunded amount, less restocking fee & shipping cost, will be issued through your purchasing credit card & takes approximately 3-5 business days.

If returning an item to Elksong, you should consider using a trackable shipping service & purchasing shipping insurance. We don’t guarantee that we will receive your returned item.